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ITIL® 4 Foundation Exams 1-6, Questions & Answers
- Exam (elaborations) • 29 pages • 2023
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ITIL® 4 Foundation Exams 1-6, Questions & Answers-What is the definition of a service? 
 
a) The means by which an organization is directed and controlled 
 
b) A set of specialized organizational capabilities for enabling value to customers 
 
c) A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress 
 
d) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to ma...
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ITIL 4 Foundation Complete Exam Review Guide.
- Summary • 4 pages • 2022
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ITIL 4 Foundation Complete Exam Review Guide. 
governance - 
 
service management - 
 
value - 
 
Who determines the perceived value? - 
 
value is objective - 
 
organization - 
What are the 2 roles an organization can provide? - 
 
Value is _______________ by the service provider and consumer - 
What are the 3 roles for a consumer provider? - 
 
What is a user? - 
 
What is a customer? - 
What is a sponsor? - 
 
service offering - 
 
service offering includes the following 3: 
 
...
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ITIL® 4 Foundation Exams 1-6, & FINAL EXAM, Questions & Answers, A+ Guide
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ITIL® 4 Foundation Exams 1-6, & FINAL EXAM, Questions & Answers, A+ Guide
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ITIL® 4 Foundation (Exams #1-6) Q&A_ Spring 2022-23.
- Summary • 22 pages • 2023
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ITIL® 4 Foundation (Exams #1-6) Q&A_ Spring 2022-23. 
USE (Ctrl +F) or key words to get to your question (Answered) 
ITIL® 4 Foundation ( Exam #1) 
 
What is the definition of a service? 
 
Identify the missing word(s) in the following sentence. Utility is the [?] offered by a product or service to meet a particular need. 
 
Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a cha...
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